Privacy Policy
Effective Date: 2026-07-29
1. Who We Are
Raise Lifestyle Coaching - FZCO ("we", "us", "our") is the data controller for personal information collected when you use our Service. Contact: pappafoley@gmail.com.
Registered address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, United Arab Emirates.
2. What We Collect
Provided by you:
- Email address
- TradingView username
- Discord username / ID (if you join our community)
- Payment information (processed exclusively by Creem — we do NOT store card numbers)
- Support communications
Collected automatically:
- IP address (used for fraud prevention and country detection)
- Browser type and device information
- Usage data (page views, feature usage)
3. Legal Basis
We process your data based on:
- Contract — to deliver the Service you purchased
- Legitimate interest — for fraud prevention, product improvement, and communications about your account
- Consent — for optional marketing emails (you can opt out anytime)
- Legal obligation — to comply with UAE tax and reporting laws
4. How We Use Your Data
- To provide the Indicator access via TradingView
- To grant Discord role and community access
- To send transactional emails (payment confirmations, access instructions)
- To send optional product updates (only if you opt in)
- To respond to support inquiries
- To detect and prevent fraud or abuse
- To comply with legal obligations
5. Who We Share Data With
- Creem (payment processing, Merchant of Record) — see creem.io/legal/privacy
- TradingView (username sent to authorize your Indicator access)
- Discord (if you link your Discord to receive role)
- Email provider (transactional email service)
- Hosting provider (for our backend infrastructure)
- Tax authorities if legally required
We do NOT sell your data.
6. International Data Transfers
We operate from the UAE. Your data may be transferred to or processed in countries outside your home country. Where required by law (e.g., GDPR for EU residents), we implement Standard Contractual Clauses or equivalent safeguards.
7. How Long We Keep Data
- Account and transaction data: 7 years (UAE tax record-keeping requirement)
- Support communications: 3 years
- Marketing consent records: until you withdraw consent
- Cookies and usage data: 12 months
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (subject to legal retention obligations)
- Object to or restrict certain processing
- Data portability
- Withdraw consent for marketing
- Lodge a complaint with your local data protection authority
To exercise any right, email us at pappafoley@gmail.com. We respond within 30 days.
9. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can control cookies via your browser settings.
10. Security
We use industry-standard technical and organizational measures to protect your data (HTTPS, encrypted storage, access controls). No system is 100% secure — if you notice a security issue, please email pappafoley@gmail.com immediately.
11. Children
Our Service is not intended for anyone under 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy. Material changes will be communicated via email or on our website at least 14 days before taking effect.
13. Contact
Data-related questions: pappafoley@gmail.com.